Get in touch

 

Email us at

[email protected]

 

Please allow 3 working days for a response from our small (but perfectly formed) team.


Cheers!

-Team Good Ship

p.s. Are you about to ask a course question? We have a really detailed frequently-asked-questions section for each of our courses!


Find Your Creative Voice: Fly Your Freak Flag FAQ
(scroll aaaall the way to the bottom of this page)

The Picture Book Course FAQ
(at the *very* bottom of this page)

 

Thanks so much for reading the frequently asked questions before emailing us. There's a good chance we've already answered your question!

 

Already a member of a course?
These bits might help you!

COURSE ACCESS INFORMATION

Where is the course/how do I access the course?
Here is where you log in to the course, it's ready and waiting for you!
https://www.thegoodshipillustration.com/login
 
I don't know my password
If you've forgotten your password, click here to log in, then type in your email address (the one you signed up with - if you paid by Paypal, it might be your Paypal email address) and click 'forgot password' underneath the login area.
Check your spam/junk folder in case the password-reset email is hiding in there!
 
Not receiving our emails about the course? 
Here's how to change your settings (make sure you're logged in to the course first)
 
💰💰💰 
When will the 2nd and 3rd payments be taken? How do I make my next payment?
Your next payment will be taken automatically 1 month after the first one, and the third and final payment will happen a month after that. You should see the second payment go out around the same date in the next month. (Have a look at your bank statement / Paypal to see when your first payment went out!)

It's automagical. All you need to do is make sure there are sufficient funds available :)
 
And if your payment fails...
 
Aaagh, my payment has failed! How do I fix it?!
Don't panic - you can quickly and easily log in and update your card details. You need up-to-date card details, as well as sufficient funds. Sometimes your bank stops a transaction too if it thinks it's suspicious. In that case, you need to contact your bank.
Here's a nice tutorial on how to update your billing details: https://help.kajabi.com/hc/en-us/articles/360038895373-How-Your-Members-Can-Update-Their-Credit-Card-Information.
**If you do not update your payment details, your access to the course will be stopped. 😭**
 
 
Of course, if none of these answer your question, or you'd like to get in touch about something else, please do email us!